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Refund and Cancellation Policy

Last Updated: 9/10/2026

Cosmix sells two things: subscriptions, which renew every month until you cancel, and Add-ons, which are one-time purchases that deliver something immediately.

Where you bought decides who takes the payment and who handles a refund. Purchases made in our mobile apps go through the Apple App Store or Google Play. Purchases made on the web are processed by Stripe through RevenueCat. Whichever way you bought, what you paid for applies to your Cosmix account everywhere you use it.

1. Subscriptions renew until you cancel​

A subscription renews for the same period at the same price unless auto-renew is turned off at least 24 hours before the current period ends. The renewal is charged within the 24 hours before the new period starts.

2. How to cancel​

Bought in a mobile app: cancel through your account settings in the store you bought it from. Apple and Google hold the subscription, so it can only be cancelled there.

Bought on the web: open your Account page in Cosmix and use Manage or cancel your subscription. That link takes you to the right place for your purchase.

Cancelling stops future renewals. You keep everything the tier gives you until the end of the period you have already paid for, and the account then returns to Basic. Cancelling partway through a period does not refund the rest of that period, except where the law where you live says otherwise.

Deleting your Cosmix account does not cancel your subscription. The subscription is held by Apple, Google, or Stripe rather than by us, so cancel it first, then delete the account.

3. Refunds for purchases made on the web​

Write to support@cosmixpairing.com from the email address on your account, and tell us what was charged and when. A person reads every request.

We refund without argument where:

  • You were charged twice for the same thing.
  • You were charged after a cancellation had already taken effect.
  • You paid for something that did not work or was never delivered.

We look at everything else on its facts. Beyond the cases above, a subscription is sold for the period it covers and is final once that period has started, except where a refund is required by law.

Where we agree to a refund, it goes back to the payment method you used. The subscription ends when the refund is issued, and the account returns to Basic.

4. Refunds for purchases made in the mobile apps​

Apple and Google took the payment, so they issue the refund. We cannot do it for them, and we cannot see or reverse a charge made in either store.

If a store turns you down and you believe something is wrong on our side, write to support@cosmixpairing.com and we will look at what happened on the account.

5. Add-ons​

An Add-on is delivered the moment you buy it, so once it has been used there is nothing left to return and it is not refundable.

If an Add-on was charged and did not deliver what it promised, that is our problem rather than yours. Tell us and we will put it right.

6. Your rights where you live​

Nothing in this policy takes away any statutory cancellation or refund right you have under the law where you live, including any cooling-off period. Where those rights apply, they come first.

7. Before you dispute a charge​

If a charge looks wrong, write to us first at support@cosmixpairing.com. We can usually sort it out faster than a bank dispute, and a dispute freezes the account while it runs.

8. Questions​

Refunds and billing: support@cosmixpairing.com. Everything else is on our contact page.

The subscription terms this policy sits under are in section 7 of our Terms of Service.